Refund Policy

The short version

If SpanishTTS is not what you expected, email us within 14 days and we will refund you. We would rather return your money than keep a customer who is not getting value from the product.

Everything below is the detail of how that works.

Subscriptions

First payment on a plan. Fully refundable within 14 days of the charge, provided you have used less than 20 percent of that period's character allowance. We check the usage on your account; you do not need to prove anything.

Renewals. Renewal charges are not automatically refundable, because you have had a full period to decide. You can cancel at any time to stop the next renewal, and you keep access until the end of the period you already paid for. If a renewal caught you by surprise — you had stopped using the service and forgot to cancel — write to us anyway. We look at renewals case by case and we are not looking to win arguments over one month.

Annual plans. The same 14-day window applies from the date of the charge. If you cancel an annual plan after that window, the subscription runs to the end of the paid year rather than being refunded pro rata.

Credit packs

Credit packs are one-time purchases. They are refundable within 14 days if the pack is entirely unused. Once you have spent any part of a pack, it is not refundable, because the characters have already been synthesized at our cost.

Credits from a pack are valid for 365 days from purchase.

What happens to your credits when a subscription ends

This is worth saying plainly, because it is the part people are surprised by:

• Subscription credits roll over for up to 2 months while the subscription is active, and your balance is capped at 3 times your monthly allowance.
• When a subscription ends, its remaining credits expire. Cancelling stops the next renewal; your access and your credits both run to the end of the period you have already paid for, and then the unused balance is closed out.
• Credits bought as a pack are not affected by a subscription ending. They keep their own 365-day life.

If you are cancelling and still hold a large subscription balance, use it before the period ends, or write to us and we will work something out.

Always refunded, no questions

• Duplicate charges — you were billed twice for the same thing.
• Service failure — you were charged for audio we could not deliver, or the service was unavailable for a material part of your billing period.
• Unauthorized charges — you did not authorize the payment. Tell us and tell your bank.

In these cases credits consumed by the failed work are also restored.

Free plan

The free plan involves no payment, so there is nothing to refund. Free credits have no cash value and cannot be exchanged for money.

How to request a refund

Email support@spanishtexttospeech.com from the address on your account, with the date of the charge. You do not need to explain yourself, though telling us what went wrong helps us fix it.

We reply within 2 business days and process approved refunds within 5 business days. Refunds go back to the original payment method through Stripe; how long your bank takes to show it is up to them, typically 5 to 10 days.

Chargebacks

If something is wrong, please write to us before disputing the charge with your bank. A chargeback costs us a fee on top of the refund and takes far longer to resolve for you. We have never refused a reasonable refund request.

Abuse

We do not refund accounts terminated for violating the Acceptable Use Policy.

Changes

We may update this policy. The version that applies to a purchase is the one published on the date of that purchase, and the date at the top of this page tells you which that is.